Sylis | Elegant knitted sweaters with round neck

We offer free shipping Australia-wide via Australia Post.

After you place your order, processing time is typically 1–5 business days. Once dispatched, shipping time is an estimated 1–5 business days, depending on your location.

Total delivery time (processing time + shipping time) is 2–10 days after you place your order.

You’ll receive a tracking number once your order ships.” with “Once your order has been shipped, you will receive an email from us containing your tracking number. You may track the status of your order using our Track My Order page.

Learn More: Shipping Policy

We offer a 14-day return window for all domestic orders within Australia. You may request a return or refund within 14 days of receiving your order.

To qualify, items must be in good condition - new or slightly used - and returned in their original packaging. Products showing excessive wear, damage, or missing parts not caused by our error will not be accepted.

If your return is approved, your refund will be processed within 10 business days to your original payment method.

For assistance or to start a return, contact support@sylis.com.au - our team responds within 24 hours.

Learn More: Return & Refund Policy